Use of your personal information
We collect information about you to provide you with our services.
We will use information about you:
- To process and respond to requests, enquiries and complaints received from you.
- To provide services requested by you.
- To contact you about services requested by you.
- To contact you for 'service administration purposes' - i.e. to notify you that a particular service or product has been suspended or changed.
- To keep our records up-to-date.
- To recommend products or services available from us that we believe will be of interest to you.
Sharing information about you
We will ONLY share information about you with third parties where we are required to do so by law, or where a third party processes data on our behalf - for example, Google, which provides the analytics service described below. We do not sell or share your information for third-party marketing purposes.
Cookies
A cookie is a text file containing information that can be remembered by a web browser between pages. When an individual uses a web browser (e.g. Firefox, Chrome, Internet Explorer etc) to access the internet, that browser can create cookies which are stored on the user's computer. Cookies are not programs and therefore cannot contain viruses or other malicious software. They are purely a string of text and numbers.
Our Use Of Cookies
Cookies are used on this website for the following purposes:
To enable the technical functioning of this website
These are set automatically to allow the website to function - for example, remember your cookie consent choice. They are solely used to record technical information necessary for our web servers to work properly. No personally identifiable information is stored in these cookies.
To track website usage activity via Google Analytics
We use Google Tag Manager to load Google Analytics on every page.
If you accept cookies, Google Analytics sets cookies on your device to help us understand how visitors use this website - for example, which pages are most popular - so we can improve the site and its content.
If you reject, or haven't yet made a choice, no cookies are set and you are not individually tracked. Google may still receive a limited, anonymous signal with no cookies or identifiers attached, used only to estimate overall visitor numbers in aggregate - this cannot identify you or your individual activity on the site.
Google Analytics does not collect your name, email address, or other directly identifying details. It does collect identifiers such as a randomly generated client ID and your IP address, which may still be treated as personal data under data protection law. This data is processed by Google, which may store and process it on servers outside the UK.
You can read more about how Google handles this data in Google's Privacy Policy, and you can opt out of Google Analytics tracking across all websites using Google's opt-out browser add-on.
First Party Cookies
Strictly necessary cookies are set directly by us and can only be read by this website. Analytics cookies set via Google Tag Manager and Google Analytics involve data being shared with Google, a third party, for processing on our behalf. We do not use any other third-party or advertising cookies.
Managing your consent
When you first visit this site, you'll be asked to accept or reject analytics cookies. You can change your choice at any time via cookie settings link in the footer of any page or from "Manage cookie settings" on this page - declining or withdrawing consent will stop Google Analytics from setting cookies or tracking your individual visits. Google Tag Manager will still load in the background on every page, as it does for all visitors, but it will not collect anything that identifies you unless you accept.
You can also control cookies through your browser settings, which let you block cookies generally or be notified when a cookie is set. Note that blocking strictly necessary cookies may stop parts of this website working properly.